The Academic Support Team, within the Student Experience Team, is available to provide specialised advice and information to students who encounter difficulties with their studies, including –

Some common issues may be answered by the information provided in the links below, but if not, members of the Academic Support Team are available to talk with you any week day between 10 am and 12 noon or 2 pm – 3.30 pm.  An appointment isn’t necessary - just come to the BEL Faculty reception desk (Level 3, GPN3 Bldg), bring your Student ID card and ask to speak to Jan or Mark. Alternatively, you can email or ring 3346 0597.

Meet the team

How to obtain help

  • Many common questions or issues are answered at UQ Answers
  • It is essential to plan your program of study.  Make sure you download a Program Plan and Progression Check and keep it updated after each semester.
  • If you have done your own research and you are still unable to find the help you need with planning your program, you can contact the BEL Student Centre for assistance by emailing
  • If your query relates more to difficulties you are encountering which are affecting your studies, you can contact the Academic Support Team by emailing

NOTE: The Faculty will always communicate with you using your University email address. Make sure you check this account regularly.

I'm finding it hard to keep up with a four course (8 unit) study load

  • Three courses (6 units) is still considered a full time study load for domestic and international students.
  • It makes more sense to take an extra semester to complete your program than to continue to fail courses.
  • International students may apply for a new Confirmation of Enrolment if the Faculty or School has put an intervention strategy in place to restrict the number of courses taken in a semester.

I'm having trouble with the English language

  • If English is not your first language you may be having difficulties understanding the lecturer and often the assessment requirements. It can also be difficult to keep up to date with reading the course materials.
  • The University's Institute of Continuing & TESOL Education (ICTE-UQ) offers a range of courses to assist in this area.
  • If you have space in your program for a level 1 general elective consider enrolling in WRIT1001.

I'm struggling with Maths

  • Many students have difficulty passing the higher level accounting and finance courses if they do not have a sound background in mathematics.
  • Consider taking a refresher course to restore your confidence.
  • Refer to the Statistics Support information on the Student Services website.

I'm experiencing personal difficulties which are taking my focus away from my studies

  • If you experience problems after the last date to withdraw (30 April for Semester 1 and 30 September for Semester 2) which prevent you from keeping up to date with your studies, seek advice from the Faculty’s Academic Support Team quickly about withdrawal without academic penalty.
  • The University has very generous provisions to assist students who encounter problems during the semester which are outside their control. However, you must seek advice at the time that you are having difficulties, not after you have failed courses.
  • Consider contacting Student Services and arrange to see a personal counsellor. These trained professionals provide a service which is free of charge and confidential.
  • Consider taking some time away from your studies to sort out personal issues. You have plenty of time to complete your program. If you decide to interrupt your studies, simply don't enrol in any courses and just contact the Faculty when you are ready to return so you can be re-activated in your program.

Enrol in the right courses

  • Always follow your Program Plan. Make sure that the courses you are enrolled in can be credited towards your program. For example, if you are enrolled in a Bachelor of Business Management, you should not be doing Bachelor of Commerce courses.
  • Check that you have done the required pre-requisite courses.
  • Check that the course is the right level for where you are in your studies. If you are a first year student, you should not be doing level 3 courses.
  • Download a Progression Check for your program so that you can track your progress.

Attendance at class

  • The BEL Faculty expects students to attend all classes.
  • Tutorials are particularly important because they give you the opportunity to learn and interact with your peers in a small group setting. For international students, tutorials are a great way to meet friends and practice your English speaking skills.
  • UQ Learn is designed to reinforce the material you have covered in lectures, not to replace lectures.
  • Are you working too many hours in paid employment?  Studying full time at university is a full time job; we recommend that students spend 10 hours per week on each of their courses (and that’s just to obtain a grade of 4).

I've received an Academic Progression Warning

If you have been notified by the Academic Registrar that you have received an Academic Progression Warning you will be enrolled in the Back on Track Blackboard site and required to complete the activities on the site by Census Date. Back on Track is a support strategy which encourages students to identify what may have gone wrong in their last semester and put steps in place to avoid being ‘required to show cause’ why your enrolment should not be cancelled. Completing Back on Track demonstrates you have taken action to improve your academic performance. If you decide to take a break from your studies after receiving an academic progression warning, you will be required to complete the activities on the site before you re-enrol.

I'm required to show cause

A notification from the Academic Registrar that you are required to show cause will be sent to your University email account. You must submit your response by the due date. Late applications are generally not accepted unless you are able to provide strong grounds to explain why you could not submit your response by the due date. Your response will be considered by the Associate Dean (Academic) and should explain –

  • what you did to improve your academic performance after you received the Academic Progression Warning, for example, completed Back on Track; and
  • what went wrong this semester; and
  • what steps you have taken to resolve your academic difficulties to demonstrate to the Associate Dean (Academic) that you will be able to pass your courses if re-enrolment is permitted.

In most cases the Associate Dean (Academic) will ask you to attend an interview with your Student Experience Officer to discuss your study plan before he makes a final decision on whether re-enrolment will be permitted.

I've failed a course

Once your final grades are released you can ask for feedback on your grades. In certain circumstances, if you fail a course you may be given an opportunity to pass the course by being granted supplementary assessment. You should consult my.UQ for information on supplementary assessment.

If you fail a course which is compulsory for your program you will be required to repeat the course in a future semester.

If you fail a general elective course, you can either choose to repeat the failed course or select a different course to take.

If you fail a course towards your major, there may be an alternative course available to complete (check your program’s course list), otherwise you will have to repeat the course.

In the event that you fail a course you will need to carefully reconsider your Program Plan, particularly if the course you have failed was a prerequisite to further studies.

If you have failed multiple courses and/or your semester GPA is below 3.5, you should familiarise yourself with The University’s policy on Academic Standing.

We also encourage you to identify why you are struggling with your studies and make the changes required to ensure academic success.

You can also make a learning appointment at Student Services, for assistance with developing study skills.

I want to know if I'm eligible for supplementary assessment

If you are enrolled in a program administered by the Business, Economics and Law (BEL) Faculty you may be granted supplementary assessment only if -

  • You are in your first 2 semesters of undergraduate study following admission to UQ and you obtain your first grade of 3 (if you obtain more than 1 grade of 3 in the same semester, you can request supplementary assessment for just 1 course - you should choose the course that you feel most confident you will be able to pass);​ OR
  • You have received a grade of 3 for the final course required to complete program requirements (this means that if you pass the course for which you have obtained a grade of 3, you will be eligible to graduate);​ OR
  • You receive a grade of 3 in the BAdvFin&Econ(Hons) and require a higher grade to allow progression to the next part of the program under the program rules;


You submit a request for supplementary assessment within 5 calendar days of the release of results.

Supplementary assessment provides you with a second opportunity to demonstrate that you have met the learning requirements to pass a course.

Please read the following 5 important points -

  • There is no provision in the BEL program rules for you to be granted supplementary assessment if you have not obtained a grade of 3 for the course. Supplementary assessment cannot be granted for a grade of 2, under any circumstances.
  • In most situations, if you are eligible for supplementary assessment for a course, you will be able to apply using the online function in mySI-net up to 5 calendar days after the release of final results.
  • If you believe you are eligible for a supplementary and are unable to apply online, you should email no later than 5 calendar days after the release of results.
  • You may become eligible for supplementary assessment following a grade change (for example after sitting a deferred examination). In this case you should request supplementary assessment by emailing no later than 5 days after you are notified of the grade change.
  • After sitting supplementary assessment you will be given a final grade for the course. In BEL courses, the result you receive will be calculated based only on the marks you received for the supplementary assessment (any progressive assessment marks you received in the course are not counted). A grade of 4 (or P) is the highest grade that can be awarded in a course where supplementary assessment has been granted.

Please see my.UQ for further information on supplementary assessment.