The Academic Support Team, within the Student Experience Team, is available to provide specialised advice and information to students who encounter difficulties with their studies, including –

Some common questions may be answered by the information provided in the links below, but if not, members of the Academic Support Team are available to talk with you any week day between 10 am and 12 noon or 2 pm – 3.30 pm.  An appointment isn’t necessary - just come to the BEL Faculty reception desk (Level 3, GPN3 Bldg), bring your Student ID card and ask to speak to Jan or Mark. Alternatively, you can email or ring 3346 0597.

Meet the team

Do you know how to obtain help?

NOTE: The Faculty will always communicate with you using your University email address. Make sure you check this account regularly.

Are you unable to keep up with a four course (#8) study load?

  • Three courses (#6) is still considered a full time study load for domestic and international students.
  • It makes more sense to take an extra semester to complete your program than to continue to fail courses.
  • International students may apply for a visa renewal if the Faculty or School has put an intervention strategy in place to restrict the number of courses taken in a semester.

Are you having trouble with the English language?

  • If English is not your first language you may be having difficulties understanding the lecturer and often the assessment requirements. It can also be difficult to keep up to date with reading the course materials.
  • The University's Institute of Continuing & TESOL Education (ICTE-UQ) offers a range of courses to assist in this area.
  • If you have space in your program for a level 1 general elective consider enrolling in WRIT1001.

Are you struggling with Maths?

  • Many students have difficulty passing the higher level accounting and finance courses if they do not have a sound background in mathematics.
  • Consider taking a refresher course to restore your confidence.
  • If you have space in your program for a level 1 general elective consider enrolling in MATH1040, a course designed to strengthen your mathematical skills. MATH1040 is offered in Semester 1 and Semester 2 by the School of Mathematics. The School of Mathematics operates a First Year Learning Centre which is open every day from 2 – 4 pm. No appointment is necessary and students are encouraged to call in and speak to the tutors about any problems they are having with the course.

Are you experiencing personal difficulties which are taking your focus away from your studies?

  • If you experience problems after the last date to withdraw (30 April for Semester 1 and 30 September for Semester 2) which prevent you from keeping up to date with your studies, seek advice from the Faculty’s Academic Support Team quickly about withdrawal without academic penalty.
  • The University has very generous provisions to assist students who encounter problems during the semester which are outside their control. However, you must seek advice at the time that you are having difficulties, not after you have failed courses.
  • Consider contacting Student Services and arrange to see a personal counsellor. These trained professionals provide a service which is free of charge and confidential.
  • Consider taking some time away from your studies to sort out personal issues. You have plenty of time to complete your program. If you decide to interrupt your studies, simply don't enrol in any courses and just contact the Faculty when you are ready to return so you can be re-activated in your program.

Are you enrolled in courses that are right for you?

  • Always follow your Program Plan. Make sure that the courses you are enrolled in can be credited towards your program. For example, if you are enrolled in a Bachelor of Business Management, you should not be doing Bachelor of Commerce courses.
  • Check that you have done the required pre-requisite courses.
  • Check that the course is the right level for where you are in your studies. If you are a first year student, you should not be doing level 3 courses.
  • Download a Progression Check for your program so that you can track your progress.

Are you skipping classes?

  • UQ expects students to attend all classes. If you do not want to attend classes on campus, you may be studying at the wrong institution.
  • Tutorials are particularly important because they give you the opportunity to learn and interact with your peers in a small group setting. For international students, tutorials are a great way to meet friends and practice your English speaking skills.
  • UQ Learn is designed to reinforce the material you have covered in lectures, not to replace lectures.
  • Are you working too many hours in paid employment?  Studying full time at university is a full time job; we recommend that students spend 10 hours per week on each of their courses (and that’s just to obtain a grade of 4).