The impact of artificial intelligence (AI) and technology on customer experience is a key focus for the newly-formed Industry Advisory Board from The University of Queensland (UQ) Business School.
The board brings together partners from private and public sectors who recently held their first meeting with top UQ academics from the Service Innovation Alliance – an interdisciplinary research arm of the Business School.
The primary aim of the board is to collaborate with UQ academics to address current challenges facing the future of service innovation within organisations.
