Digital technologies such as AI are changing the way we live and work, and are rapidly transforming jobs, in particular in the service sector – from finance and retail to medicine, hospitality, tourism, transportation, construction, and more.
With this change comes significant challenges and opportunities.
Seventy percent of Australia’s gross domestic product (GDP) stems from services and four out of five Australians are employed by the service sector.
So how can Australian service firms stay competitive amidst the digital transformation of the service sector?
