The future of the banking industry

19 October 2022

The Australian banking sector has undergone considerable changes in recent years sparked by natural disasters, a global pandemic, emerging technologies and changing consumer expectations.

Meanwhile, an ever-increasing demand for a digital experience is becoming a key driver for bank customers, with evolving business models and customer-centred strategies. 

These changes are transforming how the entire banking industry operates and have caused us to re-evaluate the role banks play in our economy and our community. 

Join The Hon Anna Bligh AC (CEO of the Australian Banking Association and former Queensland Premier) and Adjunct Professor Bob Wigley (Chair of UK Finance) as they discuss what the future holds for the Australian banking sector. 

Read more about the presenters.

See more from the School of Economics Thought Leadership Series.