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This project seeks to explore a key question of the National Disability Insurance Scheme (NDIS): will service provision improve when service users have the ability to choose? In 2016, the NDIS will start rolling out and nearly half a million people with a disability will be able to choose disability services. The project aims to identify changes in objective and perceived consumer value pre-NDIS and post-NDIS, and differences in how market segments use their autonomy and whether this leads to differences in benefits gained from the NDIS. Findings are intended to contribute to a better understanding of when free market mechanisms serve the needs of their citizens better than traditional means of government support.

Funding: $326,506

Project members


Professor Sara Dolnicar (UQ Business School)

Dr Melanie Randle (University of Wollongong)

Dr Leonie Miller (University of Wollongong)

Industry partners



Led by the University of Wollongong